ASHFORD HHS 307 Entire Course Communication Skills for Health and Human Service Personnel
Current Health Care Setting. In 200 – 250 words, provide a comprehensive answer using your reading, knowledge and experience for this Discussion Question. Describe the barriers to effective patient-provider communications. What factors in the current state of health care in the United States may be contributing to ineffective communication and why? In your opinion, which barriers or factors have the greatest impact on communication and why? Support your assertions with scholarly sources. Respond to at least two of your classmates’ posts.
Trust. In 200 – 250 words, provide a comprehensive answer using your reading, knowledge and experience for this Discussion Question. Describe the key steps to establishing trust between healthcare professionals and patients/clients. Based on your own experiences, how would you rate 1 (Low) – 10 (high) the level of trust you have with your own provider? What actions did your provider take to establish trust with you – or not? Research and select an academic article on the topic of establishing trust between health and human service practitioners and clients/patients. Utilizing APA citation format, incorporate citations from your article in your discussion post to support your response to the following question: What one piece of advice would you give healthcare professionals that would improve the level of trust with their patients/clients? Respond to at least two of your classmates’ posts.
Empathy vs. Sympathy. In 200 – 250 words, provide a comprehensive answer using your reading, knowledge and experience for this Discussion Question. Read the patient – caregiver dialogue on page 90 in the text. In your opinion, was the caregiver responding with empathy or sympathy or both? Explain your answer. Discuss the difference between empathy and sympathy. Support your assertions with scholarly sources. Respond to at least two of your classmates’ posts.
Active Listening Skills in the Health Care Environment. Complete the Week Two Learning Activity on Active Listening Skills.
Then, based on your reading of Chapter 5 and the results of your Active Listening Skills Activity, write a two-to three- page paper that explains the following information:
1. Define and describe Active Listening.
2. Describe how it is used in the therapeutic setting.
3. Provide examples of how you personally use active listening in your work situations.
4. Discuss the results of your personal active listening inventory, identifying you strengths and areas for improvement.
5. Discuss at least two or more personal communication changes you will make to improve your active listening skills.
Cultural Programming. Answer for yourself, the questions on page 78, Exhibit 4-2, in your test. Based on your answers to the above and the readings in chapter 4 of the text write a 200 – 250 word answer to the following Discussion Questions: What is cultural programming? What do you believe is the most influential part of your own cultural programming? Why do you believe this? How does your cultural programming affect communication with others – be specific – give at least one example. Support your assertions with scholarly sources. Respond to at least two of your classmates’ posts.
Families and Communication. Write a 200 – 250 word answer to the following Discussion Questions: On page 345 – 347 in the text, the author discusses circumstances under which the health care professional may override the patient’s wishes to not have information shared with the family. Do you agree or disagree with the author? If yes, why? If no, why? What communication techniques do you recommend to help bridge this potential communication gap? Support your assertions with scholarly sources. Respond to at least two of your classmates’ posts.
Final Paper Outline and Annotated Bibliography. For this assignment, you will submit a descriptive outline that details your Final Paper. Additionally, complete an annotated bibliography for your sources. Your outline should contain:
I. Thesis Statement
II. Body of Outline: For this section, include sub-headings that correspond to the Final Paper elements as they relate to your selected topic. Each sub-heading should contain two to three sentences describing that portion of the paper. The description should demonstrate that you have done significant research, evaluation, and critical thinking on communication as it relates to a health and human services setting as well as its application to the chosen topic. You must also indicate within each sub-heading which sources will apply to that section. Your sub-headings should include:
a. Define the topic.
b. Provide background information on the topic.
c. Discuss the importance of the topic.
d. Specific examples of applications.
e. Pitfalls and problems or barriers and possible solutions.
III. Annotated Bibliography: The annotated bibliography should include a complete APA style listing for each source as well as a one to two sentence description of the content of the source and how it will apply to the topic of the Final Paper. Your annotated bibliography must include at least five scholarly sources that were published within the last five years (not including the course text), two of which must be peer-reviewed journal articles.
Your outline and annotated bibliography must adhere to proper APA format as outlined in the Ashford Writing Center. You can find samples of each in the Ashford Writing Center, which is located under “Learning Resources” in the left-hand navigation panel of your classroom.
The Use of Direct Questioning. In 200 – 250 words, provide a comprehensive answer using your reading, knowledge and experience for this Discussion Question. Using readings from Chapter 7 the text and the provider-patient dialogue at the bottom of page 126 in the text as an example, describe the pros and cons of using direct questions in the healthcare setting. Why do think this type of questioning can be unproductive? What other question formatting would you recommend in order to increase the effectiveness of this sample dialogue and why? Be specific. Support your assertions with scholarly sources. Respond to at least two of your classmates’ posts.
Group Effectiveness. In 200 – 250 words, provide a comprehensive answer using your reading, knowledge and experience for this Discussion Question. What types of groups are found in the healthcare setting? Discuss the importance of group effectiveness in the healthcare setting. Differentiate between functional and dysfunctional group communication. What are the key elements, that if present, contribute and to group effectiveness? In your opinion, which factor(s) is most important? Why? Support your assertions with scholarly sources. Respond to at least two of your classmates’ posts.
Conflict. In 200 – 250 words, provide a comprehensive answer using your reading, knowledge and experience for this Discussion Question. Read the example of a staff conflict situation on the bottom of page 318 and top of page 319 in the text. What do you think is the real issue causing the conflict? Explain your answer – be specific. What negative outcomes could have resulted from the situation? What fundamental interpersonal communication elements/skills could be used to avoid or resolve the issue? Support your assertions with scholarly sources. Respond to at least two of your classmates’ posts
Focus of the Final Paper
Your Final Paper should illustrate your mastery of the course material as well as your insights into the aspects of effective communication in the health and human services setting and should address the application of effective communication practices.
Select one of the following topics:
1. The Impact of Culture on Communication in the Health Care or Human Services Setting. For this topic, chose one specific culture or compare and contrast two or more cultures.
2. Effective vs. Ineffective Interpersonal Communication Practices in the Health Care or Human Services setting.
3. The Impact of Gender on Communication in a Health and Human Services setting; comparing males versus females in both the patient and provider roles.
4. The use of Therapeutic Communication and Interviewing in a Health and Human Services setting, including a contrast of therapeutic and non-therapeutic techniques.
5. The Use of Empathy as a Communication Technique.
6. The Art of Listening as a Therapeutic Technique.
7. Communicating with Families and Significant Others.
8. Conflict and Conflict Resolution in Health and Human Services Setting.
Your paper should be eight- to ten- pages (excluding title and reference pages) and should provide an overview of communication as it relates to the health and human services setting. It should discuss in depth the chosen topic as well as the implications and application of the topic to real life situations in health and human services. The paper must include a minimum of five scholarly sources published within the past five years (not including the textbook). At least two of these sources must be peer-reviewed journal articles. All sources must be cited according to APA format as outlined in the Ashford Writing Center. At a minimum, the paper should include the following:
a. A general discussion of the importance of communication in health and human services.
b. An introduction to the specific communication topic chosen, including a succinct thesis statement.
c. A brief overview of the scope of your paper.
II. Body of Paper:
a. Define the topic.
b. Provide background information on the topic.
c. Discuss its importance.
d. Give specific examples of application as appropriate.
e. Discuss pitfalls/problems or barriers and possible solutions.
a. Summarize the essential points and themes of your paper and restate your thesis.
b. Discuss what you have learned as well as any observations and conclusions that can be drawn from the material presented in the body of the paper. Include recommendations to any pitfalls, problems or barriers identified.